Shipping & Returns

Shipping Information

Once payment has been received goods are then dispatched.

Dragon Trading Ltd uses DPD as our designated shippers for UK and FedEx for foreign countries.

Our integrated system automatically works out your shipping cost & delivery date when ordering online.  The cost will depend on the weight of the order and the shipping address.

SAME DAY DISPATCH. On orders paid for by 2:30pm, Monday-Thursday. Orders paid on Friday will be delivered on Monday if payment is made before 2:30pm and after 2:30pm over the weekend orders will be dispatched on Monday.  Delivery is next working day for UK mainland customers, other countries vary but a delivery date for your order is advised at checkout.

FREE NEXT DAY DELIVERY TO UK MAINLAND (England, Scotland and Wales exclude Northern Ireland) on orders over £300.  There is a charge of £6.5/Box for orders below £300.

Northern Ireland delivery: £15/box, up to 25KG.

EU DELIVERY: £17/box, per box up to 20 KG (see country list below):

ESTONIA, SWITZERLAND, LATVIA, ANDORRA, FAROE ISLANDS, LITHUANIA, AUSTRIA, FINLAND, LUXEMBOURG, BELGIUM, FRANCE, MALTA, BULGARIA, GERMANY, MONACO, CYPRUS, GREENLAND, NETHERLANDS, CZECH REPUBLIC, HUNGARY, POLAND, DENMARK, IRELAND, PORTUGAL, GREECE, ITALY, ROMANIA, SLOVAK REPUBLIC, SLOVENIA, SPAIN, SWEDEN, GIBRALTAR, VATICAN CITY, ICELAND, LIECHTENSTEIN, MONACO, NORWAY.

Customers from the EU must provide a valid VAT number.

All deliveries must be signed for and any damages notified to us within seven days of receipt of delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods.

You may also provide your own shipper.  Please note that we require a shipping certificate for export customers (a refundable VAT deposit may be taken).  Please email dragontradeuk@gmail.com for more information.


Returns Information

Damages, discrepancies & returns must be notified to us within 7 days of receiving goods by e-mail to dragontradeuk@gmail.com, quoting your order number, name, address, description of the product and reason for sending back. In the case of damages a photo of the fault should also be provided. Should you wish to return faulty item/s, please ensure you return it in its original condition, within 14 days of receiving it. Once we have received your returned item/s, it will be exchanged or credited towards your next order, please note all orders are non-refundable. We will not be able to accept any items which might have been damaged by mishandling, during customisation or alteration.

  • The item/s must be returned with a debit note enclosed.
  • Returns should be made in the original, undamaged packaging.
  • We recommend returning the goods by registered/insured post.
  • We are not liable for the postage fee for the return of goods.
  • We will not be liable for any loss or damage incurred whilst returns are held by third parties.
  • We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing fault.
  • Credit note will be made once the items are received by us.

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